Chapter 7
Appendix
2022-2023 CBRE Global Workplace & Occupancy Insights
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Methodology
The content of this report is based on CBRE’s Annual Occupancy Benchmarking Program, which combines quantitative and qualitative data to identify core occupancy metrics as well as modern working and workplace design trends.
In 2022, 60 organizations participated, representing 493 million sq. ft. (46 million sq. m.) across eight sectors in the Americas, Asia-Pacific and EMEA.
The program consists of two parts:
- A property benchmarking exercise that collects and analyzes anonymized space and occupancy data from across CBRE Occupancy Management clients.
- An extensive subjective survey of occupancy strategists and planners that explores evolving organizational priorities, design standards, and workplace programs, such as hybrid working, across CBRE clients.
Findings are supplemented with additional CBRE research and insights to contextualize their impact on Workplace and Occupancy Strategy trends for the year.
The results and findings of the subjective survey are based on data and responses from 48 global CBRE Occupancy Management client leads. We received 52 total responses (several clients teams had individual responses by region). Collectively, the clients participating in the Subjective Survey oversee 424 million sq. ft., or 39 million sq. m., of space across eight industries.
The 2021 and 2022 results will serve as a baseline for future studies to track ongoing shifts in space, occupancy, mobility and utilization trends.
Figure 27: Survey responses by sector
Source: CBRE 2022 Occupancy Benchmarking Program.
Glossary of terms
Building Information Modeling (BIM)
Transitioning and maintaining data-rich 3D models from design and construction into the as-built operations environment.
CAFM
A computer-aided facility management (CAFM) system is used to plan, execute and track facility management activities including space and move management, floor plan/drawing management, asset management, reactive and planned preventative maintenance, and service requests.
DEDICATED SEAT
A workspace, such as a desk workstation or office, with a sharing ratio of 1 to 1.
DESIGN CAPACITY (NEW TERM)
The number of total physical seats that can be used at any one point in time. Includes dedicated and shared seats. Organizations with hybrid working strategies may include collaboration spaces in this number.
Design capacity = total count of dedicated seats + total count of shared seats
DESIGN DENSITY (SQ. FT./SQ. M. PER SEAT)
The total rentable or usable sq. ft. or sq. m. divided by the total number of seats.
HEADCOUNT
The total number of people that are planned to access an office location over time. Accounts for the full population including, people assigned a seat, hybrid workers who share seats, and virtual workers who access the office on a regular basis.
IWMS
An integrated workplace management system is a software platform used to manage the end-to-end life cycle of corporate facilities. It includes modules or capabilities for space and facilities management, real estate management and lease accounting, maintenance management, capital project management and sustainability and energy management.
OCCUPANCY RATE (ASSIGNABLE ONLY)
The total number of seats assigned to people or business units divided by capacity of assignable seats.
PEAK UTILIZATION
The highest utilization rate reached during a specified time period.
PEOPLE DENSITY (SQ. FT./SQ. M. PER PERSON)
The total rentable or usable sq. ft. or sq. m. divided by the total headcount.
RESERVATION RATE
The time a reservable space is booked divided by the total time a space can be booked.
SEATS
A dedicated or shared workspace such as a desk, workstation or office.
SHARED SEAT
A workspace, such as a desk workstation or office, with a sharing ratio greater than 1 to 1.
SHARING CAPACITY (NEW TERM)
The maximum number of people that can be planned to use seats over time. Unlike physical capacity, sharing capacity takes into account the sharing ratio of shared seats to quantify the full planning opportunity,
Sharing capacity = total count of dedicated seats + total count of (shared seat x sharing ratio)
SHARING EFFICIENCY (NEW TERM)
A planning concept that quantifies the efficiency gained by applying a space sharing ratio(s) in a hybrid work environment.
Sharing efficiency= (headcount / design capacity) – 1
SHARING RATIO (MOBILITY)
A planning concept that identifies the number of people that can share a single seat over time. For example, a sharing ratio of 1.5 to 1 means that for every 1.5 people a single shared space is needed.
UTILIZATION
A method of measuring the use of a space to determine if it is being used effectively.
UTILIZATION RATE (CAPACITY-BASED)
The number of people using a space during a period of time divided by the capacity of the space.
UTILIZATION RATE (TIME-BASED)
The time a space is occupied divided by the total time a space is available to be occupied.
VACANCY RATE (ASSIGNABLE ONLY)
The total number of seats not assigned to an individual headcount or business unit divided by the capacity of assignable seats.
Authors
Susan Wasmund
Executive Managing Director, Americas Consulting | Global Occupancy Management
Contributors
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